Mark 5 Privacy Policy

Effective Date: 1 June 2024

Introduction

Welcome to Mark 5. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our mobile applications available on the Google Play Store and Apple App Store. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the website or use our mobile applications.

Information We Collect

Information You Provide to Us

Personal Information: When you register on our website or mobile apps, we may collect personal information such as your name, email address, phone number, and payment information.
Account Information: Information related to your account setup, such as username and password.
Customer Support: Information you provide when you contact us for support, including your contact details and the content of your communication.

Information We Collect Automatically

Usage Data: We collect information about your interactions with our website and mobile applications, including the pages you visit, the time spent on each page, and other usage statistics.
Device Information: We collect information about the device you use to access our services, such as your device’s IP address, browser type, operating system, and device identifiers.
Location Data: With your permission, we may collect information about your device’s location to provide location-based services.

Information from Third Parties

We may receive information about you from third-party sources, such as social media platforms, marketing partners, and analytics providers.

How We Use Your Information

To Provide and Manage Our Services: We use your information to operate, maintain, and provide you with the features and functionality of our website and mobile applications.
To Improve Our Services: We analyze usage data to understand how our services are used and to improve and enhance our offerings.
To Communicate with You: We may use your information to send you updates, newsletters, marketing materials, and other information that may be of interest to you.
To Process Transactions: We use your payment information to process transactions and provide you with the products or services you have purchased.
To Ensure Security: We use your information to detect, prevent, and respond to fraud, abuse, security risks, and technical issues.
To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

Sharing Your Information

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support.
Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Protection of Rights: We may disclose your information to protect the rights, property, or safety of Mark 5, our users, or others.

Your Choices and Rights

Access and Update Information: You have the right to access and update the personal information we hold about you.
Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in those communications or by contacting us directly.
Data Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
Cookies: You can control and manage cookies through your browser settings.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to, stored, and processed in a country other than your own. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it.

Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the new Privacy Policy on our website and updating the effective date at the top of this policy. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@mark5.com

Thank you for choosing Mark 5. We value your privacy and are committed to protecting your personal information.